Providing constructive criticism to coworkers
Giving constructive criticism to coworkers is a necessary component of professionalism. Getting along with your coworkers is crucial because, let's face it, office politics are frequently (actually, always) in play for medical coding services. You have many possibilities to maintain a nice environment at work, from the front desk receptionist to the intake nurse (even if someone is driving you crazy).
The accuracy of the data collected when each patient checks in determines how well your job as a biller/coder goes. Here are some pointers for getting the information you require from the front desk:
✓ Make sure the front desk staff who are assisting this procedure are aware of its significance and let them know how much you value the work they do to get the patients' cooperation. If the required information is frequently wrong or missing, look over the form to see if you can spot a particular location where getting the required information is challenging. Talk about the situation with the office manager and politely remind the personnel that errors made at the beginning of the claim cause a payment delay. Make sure the essential data is programmed to the required field if the office employs electronic medical records that use electronic patient registration. Most medical offices that employ electronic records have agreements with software providers or provide their own software support (the Information Technology department). Assist the IT division in entering the relevant data by working together.
Try to provide helpful comments when addressing flaws in office procedures or a coworker's performance. The examples that follow show how to phrase criticism positively. Observe how each does it without assigning blame or making accusations, while also presenting a potential resolution:

Do you believe that the demographic form needs to be revised given that we don't always capture the relevant data up front?
Do we have a person at XYZ insurance that we (or I) can get in touch with for help with this problem? "I've seen a trend that suggests we don't distinguish between the AEIOU insurance policies when we enter them into the invoicing program.
Please double-check the address on each patient's insurance card when entering the billing and demographic data.
"Dr. Smith typically waits to be reminded before dictating. For his convenience, may we set up a remote dictation system?
"If we already have the required invoices without having to obtain them, claim submission would go more quickly. Can we establish a procedure to copy the invoices to the billing office as soon as they are received? "We are unable to submit claims while pathology reports are awaited. Is there a way we can get to these results through the lab directly?
"I'd be pleased to undertake payer matching with Joe if he needs any assistance" (as opposed to telling Joe you will do it yourself).
"Thank you!" The most significant phrase of all.

Defending Your Integrity and Yourself
Whether you realize it or not, you hold the most trusted position in the office since you are the one who codes each patient encounter and procedure. Clients and employers put their trust in you to code truthfully, fairly, and lawfully as well as to handle their patients' sensitive and confidential information. You must uphold your honesty as a medical biller/coder in order to merit this trust.
You might, on occasion, encounter a client, patient, coworker, or payer representative who requests that you disregard your own professional standards. Your ethics must prevail above getting your client reimbursed in these circumstances. You can be confident you are performing the best possible work by safeguarding your professional ethics and adhering to professional coding standards.

Getting out of a tight situation
You are instructed on proper coding and claim filing guidelines when you become a certified coder and biller. You are now in charge of adhering to and promoting those guidelines for the remainder of your programming career for dental billing company.
You object, "But I have a boss!" Yes, you do; they may be a manager of coding, an office manager, or even a medical professional. Even though they sign your paychecks, you are still responsible for following the coding guidelines, especially if your employer is ignorant of or uninterested with them. Despite being aware of coding norms, some managers could choose to disregard them. I provide suggestions for handling both scenarios in the sections that follow.